Reliance Retail Scaling Up Digital Commerce, New Commerce


Reliance Retail recorded Gross Revenue of Rs 330,870 crore for the year FY25, a growth of 7.9% over last year.


Isha M. Ambani, Executive Director, Reliance Retail Ventures

FinTech BizNews Service

Mumbai, April 25, 2025: Reliance Industries Limited (RIL) today declared its audited financial results for the quarter and year ending March 31, 2025. Following is the Financial and Operational Performance of Reliance Retail VENTURES for the Quarter and Year ended 31st March 2025.

Annual Performance

• Reliance Retail recorded Gross Revenue of Rs 330,870 crore for the year FY25, a growth of 7.9% over

last year.

• The business continued its strong track record of profit growth registering an EBITDA of Rs 25,053

crore, higher by 8.6% Y-o-Y for FY25.

• During the year, EBITDA margin on net sales continued to show improvements at 8.6%, up 20 bps

Y-o-Y.

• Depreciation for FY25 at Rs 5,996 crore, up 7.7% Y-o-Y.

• Finance costs were down by 4.1% Y-o-Y basis.

 

Quarterly Performance (4Q FY25 vs 4Q FY24)

• Business registered a revenue of Rs 88,620 crore, up 15.7% Y-o-Y.

• EBITDA from operations was at Rs 6,510 crore, up 14.6% Y-o-Y. EBITDA margin from operations at

8.3%.

• Business reported EBITDA at Rs 6,711 crore which was up 14.3% Y-o-Y. EBITDA margin at 8.5%.

• Depreciation for 4Q FY25 at Rs 1,402 crore, down 3.4% Y-o-Y.

• Finance costs remained flat compared to last year.

 

Annual Performance

• The business continued to grow its store footprint, opening 2,659 stores during the year. However,

with store rationalisation, total store count was at 19,340 with total area of 77.4 million sq. ft.

• JioMart scaled up its quick hyper local deliveries benefiting from its wide store network presence.

The quick hyper local exit daily gross orders in 4Q FY25 grew 2.4x Q-o-Q.

• Consumer Brands became fastest growing FMCG company in India; achieved ~ Rs 11,450 crore

sales in 2nd year of operations.

• The registered customer base stood at 349 million, a growth of 14.8% Y-o-Y. Total transactions

recorded were at 1.39 billion, up 10.6% Y-o-Y.

Quarterly Performance (4Q FY25 vs 4Q FY24)

• Business opened 1,085 new stores during the quarter.

• Total transactions recorded were at 361 million, up 16.1% Y-o-Y.

• The focus on scaling up Digital Commerce and New Commerce continued with these channels

contributing 18% of total revenue.

Consumer Electronics

• Stores maintained their growth momentum, driven by a 26% Y-o-Y growth in average bill value and

a 200-basis point improvement in conversions.

• The 'Digital India Sale' event was successfully executed to enhance consumer engagement, leading

to 11% Y-o-Y growth in sales.

• The early onset of summer boosted air conditioner and cooler sales; the 'Digital Chill Fest' for air

conditioners delivered a 21% Y-o-Y growth.

• resQ delivered steady performance with 13% Y-o-Y growth in customers served and also expanded

its on-demand services to 75 new cities, taking the total coverage to 300 cities.

• The JioMart Digital (JMD) business recorded a 76% Y-o-Y growth and expanded its merchant

partner base.

• The Own Brands business grew by 30% Y-o-Y, supported by the expansion of the merchant partner

base (up 60% Y-o-Y) and launch of new products across consumer durables and domestic

appliances.

Fashion and Lifestyle

• The business maintained its growth momentum as customers shopped for local festivals and

weddings.

• Existing Trends stores are being upgraded to Trends 3.0, which is a digitally enabled fashion format.

The store experience has also been improved by optimizing the option count and implementing

weekly refreshes with new option launches.

• Own brands continue to show strong growth, driven by contemporary styles and quality. Their

contribution is up 9% Y-o-Y, with Netplay and Avaasa delivering particularly strong performance.

• AJIO delivered a steady performance during the period and added 1.9 million new customers.

• The portfolio was strengthened to 2.4 million options, marking a 44% Y-o-Y growth. Onboarding

trendy and market-relevant brands to enhance consumer choices remains a priority, with the share

of external brands rising by 11% Y-o-Y.

• AJIO continues to enhance shopping experience for its customers and launched same-day and next-

day delivery services across 26 cities.

• The flagship event, “All Star Sale”, was successfully executed, adding over 6 lakh new customers

during the campaign.

• Shein, with a motto of ‘Global fashion to every Indian at affordable prices’ was launched across the

app, website, and Shop-in-Shop on AJIO. Currently 12,000+ options are live on the platform.

• Premium Brands business expanded its omni-channel presence by leveraging ‘Out-of-store’ and

‘distance selling’ initiatives. These initiatives contributed 8% to the sales in the luxury and bridge-to-

luxury segments.

 

• AJIO Luxe delivered a steady performance, with options increasing by 19% Y-o-Y and the portfolio

exceeding 800 brands.

• Jewels business recorded steady growth driven by an increase in average bill value and wider

product offerings.

• Jewels business continued to focus on enhancing the product range through new launches. The

Valentine’s Day collections and the Hoops & Bali collection were well received by customers.

Grocery

• Grocery stores outperformed with industry leading performance.

• Business continued to scale up FreshPik and GoFresh by offering differentiated assortments and

enhanced shopping experience.

• Robust growth across categories led by general merchandise and value apparel.

• There was a growing demand for niche and premium products as consumers looked for aspirational

choices. Products like premium coffee and healthy snacks witnessed ~30% Y-o-Y growth.

• Metro reported strong growth led by an uptick in staples, processed foods, confectionery, and

beverages categories. Targeted initiatives in HoReCa segment delivered positive results driving

37% Y-o-Y increase in sales.

JioMart

• JioMart continued to scale up as a horizontal platform designed to meet diverse customer needs

through quick hyper-local deliveries, scheduled deliveries, and daily subscription services. Average

daily orders increased by 62% Y-o-Y.

• Quick hyper local deliveries continued to accelerate and operations scaled to 4,000+ pin codes across

2,100+ stores.

• Exit daily gross orders recorded 2.4X Q-o-Q growth led by strong customer proposition of lowest

prices, free delivery and no hidden charges.

• The platform launched separate tabs for "Quick" and "Scheduled" deliveries to offer choice between

under 30-minute quick deliveries and scheduled deliveries with differentiated assortment.

• The platform continued to expand its offerings led by product options growing by 10% Y-o-Y and the

seller base growing by 20% Y-o-Y.

• Subscription service expanded its catalogue and drove greater traction with customers, recording a

27% Y-o-Y increase in gross orders and a 37% rise in app/web visits.

Consumer Brands

• Consumer Brands became fastest growing FMCG company in India; delivered Rs 11,450 crore

revenue in FY25.

• Business continued to expand its reach through general trade leading to 3.5x Y-o-Y growth in sales

during the period.

• Business launched sports drink ‘Spinner’ and acquired personal care brand ‘Velvette’ during the

quarter to strengthen its product portfolio.

• The brand is enhancing its salience through targeted marketing and promotional initiatives. As part of

these efforts, Campa partnered with JioStar as a co-powered sponsor for IPL 2025 and secured

exclusive pouring rights for all home matches of the Indian Cricket team.

LEADERSHIP QUOTE

Isha M. Ambani, Executive Director, Reliance Retail Ventures Limited, said “Reliance Retail delivered

strong growth in revenue and profits, powered by improved efficiencies, innovative formats, a sharper

product mix, and continued investments in technology and customer experience. We remain focused

on shaping the future of retail with agility and purpose".

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