The recognition for the commitment to customer-centricity, data integrity and operational excellence in grievance resolution
FinTech BizNews Service
Mumbai, August 3, 2026 – True Balance, an AI-powered financial services platform, today announced that its NBFC arm, True Credits Pvt. Ltd., has been awarded the TransUnion CIBIL Customer First Resolution Award 2026, recognising its commitment to customer-centricity, data integrity and operational excellence in grievance resolution.
The award recognises organisations that demonstrate excellence in credit bureau reporting and timely resolution of customer complaints. As credit adoption accelerates across India, accurate reporting and efficient grievance management have become critical to strengthening customer trust and confidence in the formal credit ecosystem.
True Credits earned this recognition by achieving the lowest average Turnaround Time in the industry, the highest dispute resolution rate, and the lowest dispute rate, while managing one of the largest bureau reporting volumes among its peers.
Key Highlights of the Achievement
Processes over 2.5 million bureau records, reflecting strong reporting capabilities at scale.
Maintains one of the highest dispute resolution rates in the industry of 99% consistently, demonstrating accuracy and data integrity in bureau reporting.
Achieved the lowest TAT, ensuring faster resolution of customer grievances.
"At True Balance, we believe that genuine financial inclusion goes beyond simply offering access to credit; it demands building unwavering trust," said Soumyajit Ghosh, COO, True Balance. "This award from TransUnion CIBIL validates our belief that robust technology must always be paired with a customer-first approach to deliver a seamless experience. We are proud of our operations and support teams, whose commitment to serving customers has made this achievement possible."
The recognition reinforces the continued focus of True Balance on delivering accurate credit reporting, responsive customer service and responsible lending practices as it expands access to formal credit across India.
