ACKO has witnessed an increase in total monthly claims with 1,000 claims reported from Chennai and Andhra Pradesh last week alone
FinTech BizNews Service
Mumbai, December 11, 2023: ACKO steps up to extend support to its customers by undertaking a series of initiatives in the flood hit areas of Chennai.
In the light of the eventuality, ACKO has witnessed an increase in total monthly claims with 1,000 claims reported from Chennai and Andhra Pradesh last week alone. The company anticipates a further surge in claims to 1,500 and has geared up to solve for the customers in the case of the eventuality.
ACKO has streamlined the claims processes by sending three dedicated in-house engineers in Chennai to conduct inspections at customers' homes and affected vehicle garages. It has also enlisted seven additional Insurance Regulatory and Development Authority (IRDA) surveyors for the urgency of the claims process completion.
ACKO is working closely with its preferred partner and dealer garages and keeping them on high alert for receiving vehicles for repair and keeping yards ready for any emergency vehicle parking needs. It is also offering towing services for damaged vehicles, ensuring safe transportation to designated garages.
Keeping the customers at the very core, ACKO is expediting the recovery process by providing cashless reimbursements and offering crucial financial relief to customers dealing with the aftermath of the natural disaster. In order to streamline the process for total loss cases, two additional salvage vendors are providing prompt quotes for vehicles deemed irreparable, facilitating a faster resolution for the affected customers.
Further, to create an easy and open communication channel for the policyholders, ACKO has facilitated a customer service number, emailer, and through mobile application. The communication includes precautionary measures, guidelines, and remedial steps on the safe usage of vehicles during floods.
Animesh Das, Chief Underwriting Officer at ACKO, emphasized the company's unwavering commitment to customer support during the Chennai floods, saying, "In times of crisis, our foremost priority is to stand by our customers. The challenges posed by the floods have spurred us into action, leading us to deploy dedicated resources and accelerate our processes to guarantee prompt and efficient claim settlements. Our focus remains firmly on providing timely assistance and reassurance to our valued customers in their hour of need."
As Chennai embarks on the path to recovery, ACKO remains steadfast in its mission to provide unwavering support to its customers and contribute to the collective resilience of the community.
About ACKO:
Founded in 2016 by Varun Dua, ACKO’s entire process is designed to provide a better customer experience and to eliminate the pain points associated with the traditional model, with processes that require zero paperwork, from purchase and claims to renewals. ACKO has pioneered the direct-to-consumer auto insurance space in the country. It also has one of the largest market shares in embedded insurance products like mobility and gadget insurance in partnership with 50+ leading players in the internet ecosystem such as Ola, Oyo, redBus, Zomato, HDB Financial Services and Urban Company. Within two years of its launch, ACKO's Group Health Insurance product has on-boarded 200+ new age, people-first companies including Swiggy, Razorpay, and CRED and insured nearly 8+ lac lives. In a span of 5 years of operations, the company has distributed insurance policies to over 78+ Mn unique customers and issued 1 Bn+ insurance policies.
