WhatsApp-Based Ticketing Begins At Mumbai Metro

Ms Rubal Agarwal, MD of Mumbai Metro inaugurated the service

The WhatsApp-based ticketing service was inaugurated on Friday at a function at the Gungavali station

FinTech BizNews Service 

Mumbai, 11 October, 2024: The WhatsApp-based ticketing service was inaugurated today at a function at the Gungavali station attended by Mumbai Metro, Route Mobile and WhatsApp officials. Ms Rubal Agarwal, MD of Mumbai Metro inaugurated the service in the presence of Ms Aditi Mathur, Head of Payments, WhatsApp; Mr Arzan Singpurwalla, Partnerships Lead, WhatsApp for Business-Meta, Tushar Agnihotri, EVP (India & APAC), Route Mobile and Vivekanand Tripathi, CEO of PeLocal Fintech.

Ticket booking on WhatsApp involves creating advanced solutions and the latest features, like in-chat browser and payment integrations. Route Mobile powers ticket bookings across four cities and caters to >8.3 million daily commuters across 469 stations and 21 lines. Route Mobile, one of the leading CPaaS (Communication Platform as a Service) providers to enterprises, over-the-top (“OTT”) players, and mobile network operators, has implemented a WhatsApp-based ticketing service for Maha Mumbai Metro in partnership with PeLocal Fintech.

The metro projects across major cities in India augment the existing city transport infrastructure, helping citizens travel across the city in a faster, more convenient and hassle-free manner. 

Tushar Agnihotri, Executive Vice President (India & APAC); Route Mobile, said, “By leveraging WhatsApp, we are creating smarter, more personalized experiences that streamline interactions and redefine convenience in public transportation.”

To use this service, the user has to chat with the official WhatsApp account of the metro (+918652635500) - Follow the simple instructions like selecting ‘from’ and ‘to’ stations and number of tickets - Make the payment via their preferred payment method (UPI, Net banking, Credit or debit cards). - Upon successful completion, the user will receive the tickets as a WhatsApp message in the form of a link that will open the QR ticket which they can present at the time of entering the station and complete their journey.