Raghu Ravinutala: The Indian market will also see a surge in multilingual LLMs, bridging language barriers and enhancing AI accessibility like never before
FinTech BizNews Service
Mumbai, December 23, 2023: Yellow.ai, a leading provider of generative AI solutions, is helping businesses achieve massive and amazing results. Raghu Ravinutala, Chief Executive Officer & Co-founder, Yellow.ai, shares an interesting commentary that focuses on giving a holistic view into the broader AI and Gen AI trends, AI regulations, AI- powered customer support and customer engagement trends:
“Looking back at 2023, it was the year where generative AI took centre stage, transforming the global tech landscape at an unprecedented pace with far-reaching impact across industries. With 2024 just around the corner, we envision a deeper undertone of transformation driven by AI. And it will not just be generative AI alone. In 2023, the synergy between conversational and generative AI hinted at the potential of combining AI forms. Moving forward, tech providers will increasingly see the benefits of blending generative AI with other types. Additionally, the open-source movement will continue democratizing generative AI across industries and fuelling the development of fine-tuned LLMs for enterprise use. The Indian market will also see a surge in multilingual LLMs, bridging language barriers and enhancing AI accessibility like never before.
In 2024, the push for robust AI regulations will continue, signalling a national and global commitment to ethical and responsible AI deployment, which is in alignment with the Indian Prime Minister’s recent call for a global framework for the ethical use of AI. We also expect a major leap in multimodal AI, notably in customer support. Chatbots will evolve beyond text, embracing dynamic, human-like interactions. Users will utilize visual, auditory, and potential sensory cues, enriching chatbot communication to understand diverse inputs and drive the hyper-personalized experiences that customers are looking for today.
It will also mark the year when the industry starts its journey towards a fully autonomous customer support model. Through leveraging a combination of conversational, generative, and interactive AI, we can expect to see customer service moving towards a fully autonomous customer support stack. In practice, this means that the AI will eventually be able to handle 100 percent of customer interactions without human intervention. To make this possible, businesses will acknowledge the importance of investing in full-stack integration of their CX tools and platforms.
As a company, for 2024, we're committed to reshaping the future of customer support through our differentiated full-stack AI-powered customer support suite. The synergy between generative and conversational AI is pivotal to this endeavor, and we are already making significant progress towards our goal, having already gone live with over 100+ generative AI deployments globally in just three months.”
