Role of AI/ML in digital lending
FinTech BizNews Service
Mumbai, June 13, 2025: "End to end use of AI ML in Digital Lending is done right from triangulation of data for multiple sources. The Rule Engine and Scorecard are used for taking data driven decisions to provide the in-principle sanction to the customers," stated Mr Venkatasubramanian V, Deputy General Manager, IT, City Union Bank. He was speaking as a panelist at the India Banking Summit and Awards 2025 held in Mumbai recently. The summit and Awards, excellently organized by Findi, in association with Synnex, brought together top financial minds, banking leaders, and innovators, with 400+ participants, under one roof.
Replying to the question of how are credit monitoring and collections handled with the advent of AI ML, Mr Venkatasubramanian explained: "Apart from leveraging the Early Warning Signal data from various internal and external sources, along with LLMs, the Credit Monitoring and improving collection efficiency through technology, leads to predictive analysis on the probable default of accounts. AI and technology are the key drivers in the monitoring of credit and collections from a reactive to proactive data driven and effective follow up. In a way this also enhances borrowers experience in offering more personalized service."
Scalable platform is something which is required for the success of digital lending which enhances operational efficiency and customer experience, added Mr Venkatasubramanian.
Insightful presentation by Mr Deepak Verma, MD and CEO, Findi
Mr Deepak Verma, MD and CEO, Findi
The summit explored the future of banking with powerful conversations around GenAI, smart lending, the evolving payments ecosystem, financial inclusion, and more. The two-day event included keynote presentations, insightful panel discussions, exhibitions, and a prestigious awards ceremony celebrating excellence in banking.
The event also featured a presentation by Mr Deepak Verma, MD and CEO, Findi, who laid out Findi’s vision for financial expansion in India, particularly the 600 million underserved. He offered insights into Findi's phygital model that interlinks access to cash, banking and payments services into one seamless network, and shared details of its recent acquisitions (Tata Indicash and BANKIT), and how they expand both its strategic depth and capability to deliver cash and financial services to the underserved.
India Banking summit & Awards 2025 highlighted the challenges and opportunities and provided a networking platform to the India’s Banking industry. The Summit aimed to explore new technologies such as AI, ML, Digital Lending, Payments, Digital Assets and much more. The Summit empowered the banks to devise strategies that will help them keep pace with the evolving financial ecosystem in this digital age and how the banks can be future ready by adopting digital strategies, innovating in products and services offered and reaching customers on digital channels while proactively combating cyber risks. Summit consisted of panel discussions, focused sessions by industry experts sharing their insights and experience, and networking sessions with banking professionals.
The galaxy of seasoned speakers at the event included the following:
Pramod Ganji, CEO – Zrika;
Jigar Dedhia, Director, Solutions Consulting APAC and MEA, Treasury & Capital Markets – Finastra;
Sarika Agarwal, CBO From – FINDI; Hussain Udaipurwala, Chief Business Officer - Findi ATM;
Animesh Singh Chauhan, Founder, MD & CEO – AadiSwan;
Dipesh Karki; CPTO & Co-founder – LenDenClub;
Dipali Padia, Director- Business Development – NEOKRED;
Saurabh Srivastava, CRO - Unity Small Finance Bank;
Ramaswamy Subramanian, Chief Product Officer - Karnataka Bank;
Rajesh Choudhary, CIO - CSB Bank;
Om Prakash Seth, CIO - IDBI Bank;
Anish Chowdhary, CBO & Founding Leadership Member – IBDIC;
Anil Tadimeti, Director, Strategy & Regulatory Affairs – Bureau;
Akshay Yadava, Director – UIDAI;
Swapnil Dhotre, Managing Partner – Boweington;
Himanshu Mishra, EVP - Special Project - Fino Payments Bank;
Jay Shah, SVP - UPTIQ
Cyril Mohapatra, SVP Head Digital Banking - IndusInd Bank;
Chandramouli Godhandaraman, SVP IT - HDFC Bank
Tapasya Vaid, SE VP - CSB Bank
Chetan Shah, SVP Head - Indusind bank
Arti Somani, SVP & Business Head – Personal Finance, Digital Lending - Unity Small Finance Bank
Gursharan Rai Bansal, CGM & CSMO - India Post Payments Bank
Ashish Rout, SVP IT - HDFC Bank
Mahendra Panchal, SVP-Mobile Banking - Unity Small Finance Bank
Alok Singh, Group Head Treasury - CSB Bank
Aman Singla, Head Transaction Banking Group - CSB Bank
Dr. Sanjay Ghodke, CEO - Osmanabad Janata Bank
Shweta Nigam Dasgupta, Head of Product - NPCI Bharat BillPay Ltd
Chetan Chandak, Regional Head Treasury Sales - RBL Bank
K Swaminathan, Head-TPP- Strategy & Planning - ESAF Bank
Koteswara Rao M, Head of Technology - Corporate & FI Lending - HSBC
Manoj Batra, Head SIT CMS Solution - Bandhan Bank
Ashish Jain, Head -Strategy / Receivable Management - Bank Of Baroda
Shubhanshu Gupta, Head Digital Transformation - Yes Bank
Shashwat Kumar, Head BIU & Analytics - DCB Bank
Abiesh Jose, Head Customer Service Quality - ESAF Small Finance Bank
Raghav Gupta, Vice President Sales - CRIF Highmark
Tirthesh Prajapati, Vice President Lending - Axis Bank
Aveek Chaudhuri, VP& Head -Digital Business Strategy - Unity Bank
Darryl Dcosta, VP Policy & Process – Consumer Banking - IndusInd bank
Ankit Dhanuka, VP Corporate Banking - Deutsche Bank
Cheenu Tyagi, VP IT - Kotak Mahindra Bank
Punit Pushkar Sharan, Assistant General Manager - Bank Of Baroda
Rajani Bahety, Head Credit - Federal Bank
Sonu Sachdeva, Head of Payment Data - HSBC
Piyush Kabra, Head Credit Risk - Utkarsh Small Finance Bank
Sreekanth IV, VP & Deputy Treasurer - Federal Bank
Sanjeev Kumar, Deputy General Manager - Union Bank of India
V. Venkatasubramanian, DGM, IT - City Union Bank
Mahendra Onkar Singh Bindra, Head - CX - Unity Small Finance Bank
Rajiv Keshri, AGM Credit Risk - SBI
