Exotel Earns Prestigious Recognition at CIO CHOICE 2025 as the Most Trusted ICT Brand
FinTech BizNews Service
Mumbai, January 29: Exotel, a leader in AI-powered customer engagement and experience solutions, has been recognized at the CIO CHOICE 2025 Awards in the Large Enterprise Category for its Cloud Contact Center Solutions, powered by a robust telephony infrastructure. The accolade highlights Exotel’s leadership in enabling seamless, scalable, and secure customer interactions for enterprises across industries. Angira Agarwal, SVP and India Business Head at Exotel, Udit Agarwal, VP and Global Head of Marketing at Exotel, and Gaurav Agarwal, SVP and Head of Customer Experience at Exotel, accepted the recognition during the Red Carpet Night organized by CIO CHOICE. The recognition is a testament to Exotel providing cutting-edge AI enabled solutions that enhance customer experience across industries and its reputation as a trusted AI transformation partner for Customer Engagement & Experience.
Now in its 13th year, CIO CHOICE continues to be the most prestigious and only discovery recognition platform, honoring ICT brands for their excellence in product and service innovation, customer-centric approaches, and efficient delivery, selected based on the stated preferences of CIOs and ICT Decision Makers.
This distinguished recognition was bestowed at the exclusive CIO CHOICE 2025 Red Carpet Night, produced by CORE Media, with KPMG as the Knowledge Partner.
This year’s event brought together over 400 CIOs and Digital Leaders from across the country, making it a truly remarkable gathering of industry influencers.
CIO CHOICE is known as the ‘Seal of Trust,’ given to ICT brands by the very CIOs and Digital Leaders who rely on them.
The winning brands are selected through a unique pan-India voting platform, where CIOs and Digital Leaders nominate and vote for their most trusted and preferred brands, based on their firsthand experiences and top-of-mind recall. A distinguished Advisory Panel of seasoned CIOs from various industry sectors oversees and guides the entire process, ensuring its integrity and credibility.
This year’s advisory panel consisted of 10 distinguished CIOs and Digital Technology leaders:
● Aasish Kshetry, CIO & VP - IT, Asian Paints
● Dheeraj Sinha, EVP and Global CIO, Sun Pharma
● Jyothirlatha B, CTO, Godrej Capital
● Narendra Sonawane, SVP, Global Head, IS, Infosys
● Ramesh Narayanaswamy, CTO, Aditya Birla Capital
● Rohit Kilam, CTO, HDFC Life
● Rucha Nanavati, CIO, Mahindra Group
● Subhash Kelkar, CIO, BSE
● Vinod Sivrama Krishnan, CDIO, Essar Capital
● Vishal Bhatia, CDO, Canara Bank
The recognition highlights Exotel’s leadership in Customer Experience as a Service (CXaaS), showcasing its innovation, reliability, and scalable solutions. Exotel’s robust telephony and VoIP technologies help businesses securely manage customer interactions, optimize operations, and enhance connections. Combined with AI-powered contact center solutions, Exotel transforms customer experiences, making it the preferred partner. By leveraging NLP and machine learning, it empowers businesses to deliver personalized, efficient, secure, and scalable support, automate routine tasks, boost agent productivity, and gain deeper insights into customer needs.
“Innovation is at the heart of what we do at Exotel. This dual recognition is a reflection of our relentless pursuit to empower enterprises to connect with their customers seamlessly. We are extremely proud to be recognized as that trusted partner in shaping large enterprises' communication strategies”, said Shivakumar Ganesan, Co-Founder and CEO of Exotel.
Anoop Mathur, Founder of CORE Media congratulated the company and said that, “Exotel's innovation and focus on transformative customer engagement and experience have triumphed in a fast-evolving environment. This honour affirms their role as trailblazers in shaping the future of enterprise communication and highlights them at a game-changing position.”
