launch of VAANI (V.A.A.N.I), a pioneering voice-first, human-like AI agentic solution for the contact centre operations
FinTech BizNews Service
Mumbai, 5 February 2026: UTI Mutual Fund, one of the leading fund houses in India, today announced the launch of VAANI (V.A.A.N.I – वाणी), a pioneering voice-first, human-like AI agentic solution for its contact centre operations. This landmark deployment positions UTI Mutual Fund as the first fund house to implement agentic AI-based contact centre technology, reinforcing its commitment to digital innovation and superior customer experience.
Mr. Vetri Subramaniam, MD & CEO, UTI AMC, said, “For us, innovation is not only about adopting new technology, but also about how we can enhance investor experience through meaningful digital transformation. VAANI represents our commitment to bringing in modernization and customer-centricity. By becoming the first Indian fund house to deploy agentic AI in our contact centre, we're not just automating processes—we're reimagining how investors interact with us. We strongly believe that this innovation will enable us to engage swifter and better with our investors. We see this as an important step towards our vision to keep building a more responsive and technology-led investor ecosystem.”
Abhi Kumar, Co-Founder of VoicingAI, said “We're honored to partner with UTI Mutual Fund on this groundbreaking initiative. VAANI showcases the true potential of agentic AI in the financial services sector. What sets this deployment apart is not just the automation rate, but the quality of interactions—natural, contextually aware, and genuinely helpful conversations that investors deserve. UTI's vision to be first-to-market with this technology demonstrates real leadership, and we're excited to help them set a new standard for customer experience in the Indian asset management industry.”
